Please confirm whether there is a payment record visible for this situation:
- If there is no payment record listed, it is usually because the balance as of 8 a.m. is not enough for the minimum payment or a failed payment, you can check the detailed information in the withdrawal section of the wallet page.
- If there is a payment record listed, it means that the payment has gone through. Please wait patiently for the receiver to process the account; if not working, notify the receiver with the TXID available in our payment record page to process the payment or verify the reason for the failed transaction; if you are using a full-node wallet, please ensure that the data has been synchronized to the latest block height.