FAQ - Failed Withdrawal

Updated: 2022-07-27

1. A failed transaction may freeze your balance temporarily; to unfreeze, please withdraw again. (Froze time will not exceed 24 hours).

2. Successful withdrawal in DxPool with no available balance in Exchange or your wallet; search your transaction TXID in the corresponding explorer to further determine one the situation. Here are some examples on some major block explorers:

Find your TXID here (withdrawal records):https://www.dxpool.com/asset/index

For Siacoin Explorer：https://siascan.com/

If the following page pops out, it means the payment went through;